Frequently Asked Questions

We know what it’s like when you want to book your next break you want it to be just perfect! That’s why we have pulled together our most common frequently asked questions. Clearly if there is anything we have missed off drop us a mail today!

What time can I check in?

Check-in is from 4 pm the day of arrival, if we can get you in sooner we will but we want to make sure your lodge is clear and perfect for your stay! Check-out is 10 am on the day of departure.

What are you change over days?

Peak season we only do full weeks of Friday to Friday
Off-peak, we also offer Friday to Monday & Monday to Friday
We will always try and be flexible so drop us a note if you want to come outside this.

How do I get in?

We have key safes on all of the lodges and you will get the code following your booking
What size lodges do you have?

How do book a Taxi?

Thinking of having a night out? Going to GGs yard for a wedding? We are based 2 miles outside Gatehouse of feet and we are lucky enough to have three taxis first in the town. Fleetside Taxis: Mob 07932231717. Nickys Taxis Mob: 07397 874439, Gatehouse of Fleet Taxis :Mob 07821 649853. Pre-booking is strongly advised.

How big are your lodges?

We have two three-bedroom lodges and two-bedroom lodges, all of the lodges come with a travel cot & high chair.

When do you take payment?

On the day of booking, we take 50% of the total amount as a deposit and the remaining amount is due 6 weeks before your stay. Ie. if you book a week and its £1000 we take £500 as the deposit. We are also now offering that you can book your holiday with just a £250 deposit, to get this offer simply drop us a email today.

Do you take dogs?

Dogs are only permitted in Silver Birch. There is a charge of £20/dog. There are no dogs allowed in either Seascape, Carin Dyke or Ocean Drive (Ocean Drive will become dog friendly from the 1st of September).

Do I need to take my own towels?

Of course, we provide them along with linen for the beds. We would however recommend bringing your own beach towels if you plan on visiting one of the local beaches.

What else is provided?

We know what it’s like before you go away, I am always thinking about what will be there and what should I put on the online order! We also provide hand wash in all of the bathrooms (Please note we do not provide shower gel), salt and pepper and tea bags so you can have a cup of tea when you get there. We also put a pint of milk in the fridge so you can have a cup of tea as soon as you get there. Each lodge also has a cafetiere if coffee is more your thing.  We have also just added a Nespresso machine in all of our lodges.

Do you have an electric car charger? 

We now offer limited car charging on-site, which must be booked before you stay with us.  On top of this Gatehouse has 8 new public changers in the main car park.

Is there free WiFI? What is the speed like?

Of course, the Wifi is free and a few years ago we upgraded the internet and now have Starlink superfast broadband.  This means you will get speeds from 80MB to 250MB which is more than enough to work for the lodges or just chill and watch Netflix’s. 

Can I smoke in the lodge?

We do not allow smoking, please smoke outside any of the properties but please discard it in a responsible manner.

Cancellation policy

Gatehouse Luxury Lodges Cancellation Policy

1. Cancellation Terms

1.1. Cancellation Deadline: Guests may cancel their reservation up to 90 days prior to their scheduled check-in date without incurring any cancellation fees.

1.2. Cancellation Fees: If a reservation is cancelled within 89 days of the scheduled check-in date, the following cancellation fees will apply:

Cancellation 89 to 60 days before check-in: 25% of the total reservation cost will be charged.
Cancellation 59 to 30 days before check-in: 50% of the total reservation cost will be charged.
Cancellation within 29 days of check-in or no-show: 100 % of the total reservation cost will be charged.

2. Refunds

2.1. Refund Processing: If a cancellation is made within the allowed period, any applicable refunds will be processed within 14 business days of the cancellation request.

2.2. Non-Refundable Bookings: Some special offers, discounts, or non-refundable rates may not be eligible for refunds under any circumstances. Please check the specific terms of your reservation for details.

3. Modification Policy

3.1. Reservation Modifications: Guests can request modifications to their reservation, such as changes to the dates or the number of guests, subject to availability. Please contact us as soon as possible to discuss any changes.

3.2. Price Adjustments: Any changes to a reservation may result in a price adjustment. If the modification results in a higher cost, the guest is responsible for the additional charges.

4. Emergency Cancellations

4.1. Force Majeure: In the event of unforeseen circumstances, such as natural disasters or government-imposed travel restrictions, we reserve the right to cancel reservations and refund the full amount paid by the guest.

5. No-Show Policy

5.1. No-Show Definition: A “no-show” is defined as a guest who does not arrive for their scheduled reservation without prior notice of cancellation.

5.2. No-Show Charges: No-shows will be charged the full amount of the reservation, and the lodge reserves the right to cancel any subsequent nights booked.

6. Contact Information

For cancellations, modifications, or inquiries regarding your reservation, please contact us at:

Phone: 07967807375
Address: Gatehouse Luxury Lodges, Gatehouse of Fleet, Castle Douglas, DG7 2DE
Please review and confirm our cancellation policy before making a reservation. By making a reservation with us, you acknowledge and agree to the terms and conditions outlined in this policy.

This policy is subject to change without notice, so please check our website or contact us directly for the most up-to-date information.

We reserve the right to charge an administration refund fee of £15.00

We strongly recommend all clients take out their own Holiday Insurance Policy.

Gatehouse Luxury Lodges – Making your holiday memorable!

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